FAQs

What is being done to keep audiences safe?

Venues are cleaning high touch points throughout the day. Seats are sanitized before performances. Patrons are required to wear masks, sign in with a phone number or email address at the entrance, and will be seated at a distance to other patrons as they arrive. More information is on the COVID-19 webpage.

WHERE ARE THE CONCERTS HELD?

We have four venues for the 2019-2020 season. Venue information is found HERE and on our concert pages.

For 7:30 pm performances at the Winnipeg Art Gallery, the gallery is closed and the main entrance on Memorial Boulevard will be opened to the public at 7:10 pm.

CAN I RESERVE MY SEATS?

No, seating will be in order of arrival. Please do not arrive more than 25 minutes before the performance. Wheelchair and handicapped seating is available (please contact us before the concert date to discuss your needs).

WHEN CAN I GET INTO THE AUDITORIUM?

Patrons are being seated as they arrive. For safety, patrons will be lead to a seat a distance from other patrons. The doors to the auditorium are open 20 minutes prior to showtime. For patrons with wheelchairs or mobility devices, please see our staff at the onsite WJO box office desk and we would be happy to help any way we can!

WHEN DO THE SCHOOL BANDS PLAY?

Unfortunately there will not be any pre-concert band performances until after the COVID-19 pandemic is over.

HOW LONG IS THE INTERMISSION?

During the 2020-2021 season, there will be no intermissions. We care about the health of our patrons and will not offer an opportunity to mix with other patron groups until after the pandemic is over.

HOW CAN I FIND OUT ABOUT THE GUEST ARTISTS?

You can find out all about our Guest Artists and links to their websites, social media and music by clicking this link: GUEST ARTIST INFORMATION

WHERE IS THE WJO BOX OFFICE?

The WJO Box Office is virtual and can be contacted at 204-632-5299 and you will be contacted within 48 hours. Use email for faster service at tickets@winnipegjazzorchestra.com. 
If there are any tickets available on a concert day, the onsite WJO Box Office will be pleased to serve you after patrons are seated. It is best to phone or email before coming to the venue.

CAN I BUY TICKETS AT THE DOOR ON CONCERT DAY?

If tickets are still available, they can be purchased at the Box Office desk after our patrons have entered the auditorium. We strongly advise to purchase your tickets prior to the day of the concert as our audience numbers are extremely limited.

WHAT FORMS OF PAYMENT DO YOU ACCEPT AT THE BOX OFFICE?

We prefer contactless Debit, Visa, and Mastercard purchases, but will accept cash and cheques.

HELP! I CAN'T FIND MY TICKETS!

Click on this link to reprint your tickets: REPRINT TICKETS
All tickets have a unique bar code and can only be used once.

HELP! I BOUGHT A TICKET BUT I HAVE A CONFLICT AND CANNOT ATTEND. WHAT ARE MY OPTIONS?

1. You can exchange your ticket for the other show that day.
2. You can give your ticket to a lucky friend!
3. If it is at least 48 hours before the performance, you can return the ticket to the box office and ask for a tax receipt.

HOW DO I EXCHANGE MY TICKETS FOR THE AFTERNOON/EVENING SHOW?

Click on this link: EXCHANGE TICKETS

HMMM…I AM STILL PERPLEXED…

IF YOU HAVE ANY QUESTIONS NOT ANSWERED HERE, PLEASE CONTACT US!
The Winnipeg Art Gallery is located on Treaty No. 1 the original lands of Anishinaabe, Ininiwak, Anishininiwak, Dakota, and Dene peoples, and on the homeland of the Métis Nation.